Shipping policy

Operated by Paxbury Brands LLP
Last updated: 9 October 2026

Welcome to PAXBURY™.

This Shipping & Delivery Policy applies to orders placed through our official website, https://www.paxbury.com.

At PAXBURY, we are committed to providing a reliable and transparent shopping experience. As selected products are produced on demand, please review our production, shipping and delivery information before placing your order.

1. Shipping Locations

We currently ship within India only.

Delivery availability depends on your PIN code and the serviceability of our logistics partners.

If your delivery location is not serviceable, we will contact you to discuss available alternatives or cancel and refund the affected order.

2. Order Processing & Production

PAXBURY products, including our STUDIO 001 collection, are produced and prepared through our print-on-demand fulfillment partner.

Because these products are made on demand, production begins after successful payment and order confirmation.

Estimated production and processing time: 2–3 business days.
Each product may undergo printing, preparation, quality checks and packaging before dispatch.
Orders placed on Sundays or applicable public holidays may begin processing on the next working day.
Production times may increase during peak demand, supplier stock shortages or unexpected operational disruptions.

We will make reasonable efforts to notify customers of significant delays.

3. Estimated Delivery Timelines

After dispatch, estimated shipping times are:

Metro cities and major urban areas: Approximately 2–5 business days.
Other serviceable locations: Delivery times vary by destination and courier availability.
Remote locations: Additional transit time may be required.

Total Estimated Delivery Time

Most standard orders are delivered within approximately 4–8 business days of order confirmation, including production and shipping. Remote destinations may take longer. These timelines are estimates; stock availability, public holidays, peak demand and courier disruptions can cause delays.

These are estimated timelines, not guaranteed delivery dates. Unexpected production, courier, weather or other operational disruptions may result in additional delays. We will make reasonable efforts to keep customers informed of significant delays.

4. Shipping Charges

PAXBURY currently offers FREE standard shipping within serviceable locations in India.

There is no additional standard shipping fee for eligible orders placed through our website.

Special shipping arrangements, if offered, may involve additional charges. Any such charges will be communicated before acceptance.

We may modify our shipping offers or charges in the future. Changes will be reflected on our website or at checkout and will not retroactively affect confirmed orders.

5. Order Tracking

Once your order is dispatched, we will share available shipment tracking information through the contact details provided during checkout.

Tracking details may include:

Courier partner name
Air Waybill (AWB) or tracking number
Shipment tracking link

Please note that tracking information may take some time to become available after dispatch.

If you need assistance tracking your order, contact care@paxbury.com with your order number.

6. Incorrect Addresses & Failed Deliveries

Customers are responsible for providing an accurate shipping address, PIN code and contact number.

Delivery may be unsuccessful due to:

Incorrect or incomplete shipping information
Unreachable contact number
Recipient unavailability during delivery attempts
Refusal to accept the shipment
Other delivery restrictions beyond our reasonable control

If a shipment is returned to origin (RTO), our team will review the circumstances and contact you regarding the next steps.

Depending on the reason for the failed delivery, we may offer redelivery, cancellation or an applicable refund.

Additional redelivery charges may apply when delivery fails because of incorrect customer-provided information or repeated unsuccessful delivery attempts. We will communicate any such charges before proceeding.

Refunds and any applicable deductions will be handled in accordance with our Refund Policy and applicable consumer protection laws.

7. Damaged, Incorrect or Tampered Packages

If your package appears visibly damaged, opened or tampered with upon delivery, we recommend refusing delivery where practical and contacting us promptly.

If you have already accepted the package, please notify us as soon as possible.

Email: care@paxbury.com

Please include:

Your order number
A description of the issue
Photographs of the package or affected product, if available

An unboxing video may help us investigate the issue, but it is not mandatory in every case.

If you receive an incorrect, defective, damaged or incomplete order, we will investigate and provide an appropriate resolution in accordance with our Refund Policy and applicable law.

8. Order Modifications & Cancellations

Because selected PAXBURY products are made on demand, orders may enter production shortly after confirmation.

If you need to change your delivery address, product size or other order details, contact us as soon as possible at care@paxbury.com.

We will try to accommodate requests where operationally possible. Once production or dispatch has begun, modifications and cancellations may not always be possible.

This does not affect any cancellation, refund or other rights available under applicable law.

9. Shipping Delays

While we aim to meet our estimated delivery timelines, delays can occasionally occur due to circumstances outside our direct control.

If an order experiences a significant delay, we will make reasonable efforts to communicate the status and assist with an appropriate resolution.

Customers may contact our support team for updates or assistance.

10. Contact Information

For shipping, delivery or order-related questions:

PAXBURY™ — Customer Support

Business Name: Paxbury Brands LLP
Email: care@paxbury.com
WhatsApp: +918796527724
Website: https://www.paxbury.com
Location: Gurugram, Haryana, India

Thank you for choosing PAXBURY™.

WEAR YOUR OWN WAY.