Shipping policy

This Shipping Policy applies to all orders placed on Paxbury via our website [www.paxbury.com] (or any other official Paxbury domain).

1. Serviceable locations

• We currently ship within India only.
• Serviceability to your PIN code depends on our courier partners. If your location is not serviceable, you will see an error at checkout or we may contact you to cancel and refund your order.

2. Order processing time

• Orders are usually processed and handed over to our courier partners within 1–2 business days from the date of successful payment.
• Orders placed on Sundays or public holidays are processed on the next working day.

In case of any unexpected delay in processing (e.g. stock issues, operational disruptions), we will notify you via email or WhatsApp.

3. Delivery timelines

Standard delivery timelines after dispatch are generally:

• Metro & major cities: 2–5 business days
• Other locations: 3–8 business days

These are estimates only. Actual delivery time may vary based on your location, courier workload, holidays, weather and other external factors.

4. Shipping charges

• Shipping charges (if any) will be clearly shown at checkout before you place your order.
• From time to time we may offer free shipping above a certain order value or during promotions. Such offers will be clearly mentioned on the website.

5. Order tracking

• Once your order is dispatched, you will receive an email/SMS/WhatsApp with your tracking link and AWB number.
• You can track the status of your shipment using the link provided or via our Track Your Order page.

6. Failed deliveries & address issues

Please ensure your full address, PIN code and mobile number are accurate at the time of placing your order.

If the courier is unable to deliver due to:

• Incorrect/incomplete address
• Unreachable phone number
• Customer not available during multiple delivery attempts

the shipment may be returned to us (RTO). In such cases:

• We may contact you to confirm a re-shipment (additional shipping fees may apply), or
• We may cancel the order and issue a refund after deducting two-way shipping and handling charges, as applicable.

7. Damaged / tampered packages

If you receive a package that appears tampered, opened or damaged:

1. Please refuse to accept the delivery, and
2. Inform us immediately at support@paxbury.com with your Order ID and photos of the package.

If you choose to accept a suspicious/damaged package, please record a clear unboxing video (showing the parcel condition and opening process) to help us investigate your claim.